Privacy Policy

Version 1.0 — November 28, 2023

This notice describes the privacy policy (“Privacy Policy” or “Policy”) of https://usechatterly.com, https://dashboard.usechatterly.com, and the related desktop application “Chatterly” (collectively, the “website,” “app,” or “platform”), which is operated by:

Company Name: DGN Product, LLC
Type: Limited Liability Company
Principal Office: 1606 Headway Cir #9059, Austin, TX 78754 (USA)

DGN Product, LLC is referred to in this Policy as the “Company,” “Chatterly,” “us,” “our,” or “we.” You are referred to as “you,” “your,” “user(s),” or “member(s).”

This Privacy Policy explains what information of yours will be collected by us when you access the website, our App, or our services, or make payments on the website or App; how the information will be used; and how you can control the collection, correction, and/or deletion of the information. We will not knowingly use or share your information with anyone except as described in this Privacy Policy.

The use of information collected through our website and App shall be limited to the purposes described under this Privacy Policy and our Terms of Service.

By using our website or App, using our services, or providing your personal information to us, you accept and consent to the practices described in this Policy. This includes consenting to the processing of any personal information that you provide, as described below.

IF YOU DO NOT AGREE WITH THESE PRACTICES, PLEASE DO NOT USE THE SERVICES, WEBSITE, OR APP, OR PROVIDE US WITH ANY OF YOUR PERSONAL INFORMATION.

1. What information about users do we collect?

Chatterly is committed to protecting your privacy and ensuring the security of your personal information. To provide our services and enhance your experience on the Chatterly platform, we may collect the following types of information:

1. Account Information: When you create an account on Chatterly, we may collect your email, name, username, password, date of birth, and contact information, such as an email address and/or telephone number.
2. Company Information: If you use Chatterly on behalf of a company or organization, we may collect information related to that entity, such as the company name and associated details.
3. Account Details: To facilitate the sharing of Creator accounts within your company through Chatterly, we collect essential information related to your connected account(s). This includes basic account details, digital identifiers, account information, and statistics.
4. Browsing and Interaction Information: We collect information about your interactions with Chatterly, including the preferences you set, the content you view, and the videos you watch. While you use the app, we also collect engagement and usage-pattern data to enhance functionality, personalization, and recommendations.
5. Direct Messages: When you use direct messaging features on Chatterly, we collect the data necessary to provide secure and effective communication, manage and improve our services, prevent misuse, and enhance user interactions. We use this data to maintain platform integrity, safeguard users, and provide insights into user interactions and trends.
6. Purchase Information: If you make a purchase on the platform, we use the personal information collected to process your request, complete transactions, and, when applicable, deliver requested information.
7. Automatically Collected Information: Certain personal information is automatically collected when you use Chatterly, such as your IP address, internet domain, pages visited, browser software, operating system, and browser country setting.
8. Customer Care: If you contact customer support through the Chatterly website or App, or by email, we collect your interactions with customer support.

2. What is the lawful basis for using your personal information?

Chatterly processes your personal information based on the following lawful bases:

1. Consent: When you provide personal information, such as when creating an account or communicating with us, you give your explicit consent for us to process this data for the purposes outlined in this Privacy Policy.
2. Performance of a contract: We process personal information when necessary to perform a contract to which you are a party. This includes processing account information and account details to provide the services and features of the Chatterly platform.
3. Legal obligations: We may process personal information to comply with legal obligations, such as addressing legal requests, investigating violations of our Terms of Service, or fulfilling tax and financial reporting requirements.
4. Legitimate interests: We may process personal information when necessary for our legitimate interests, provided those interests are not overridden by your data protection rights. This includes enhancing your user experience, improving our services, and ensuring platform security and integrity.
5. Vital interests: In exceptional cases, we may process personal information to protect vital interests, such as your health and safety or the safety of others in an emergency.
6. Public tasks: When we are required to perform a task in the public interest, we may process personal information to fulfill that task.

We will gladly clarify the specific legal basis that applies to processing, including whether providing personal data is a statutory or contractual requirement or is necessary to enter into a contract. Contact us at support@usechatterly.com.

3. How do we use this information?

We use the information we collect to enhance your experience and provide our services, including for the following purposes:

1. Account Management: To manage your Chatterly account, including account verification, recovery, and account-related communications.
2. Service Provision: To provide, maintain, and improve the Chatterly platform and its services, features, and functionality.
3. Personalization: To personalize your experience, including content recommendations, preference-based customization, and tailored user features.
4. Communication: To respond to inquiries, provide important platform updates, and deliver transactional information.
5. User-Generated Content: To store and share content you create, such as videos, photographs, and audio, and enable interactions with other users.
6. Analytics and Improvements: To understand user behavior and improve platform performance and features.
7. Security and Safety: To detect fraudulent activity, spam, and abusive behavior and improve platform security.
8. Legal Compliance: To comply with legal obligations, respond to legal requests, address violations of our Terms of Service, and meet tax and financial reporting obligations.
9. Customer Support: To provide support and address your inquiries and concerns.
10. Marketing and Promotions: With your consent, to send promotional emails, newsletters, and updates about Chatterly.

4. How can you delete your information and account?

Your information, account, and the content you share on our website or App are yours, and you can delete them at any time. We may retain some deleted information for a reasonable period to comply with legal requests. You can request deletion by writing to support@usechatterly.com.

5. Cookies and similar technologies

Cookies are pieces of electronic information that a website may transfer to a visitor’s computer to identify information about the visitor’s website use. We may use automated technologies, including web server logs, to collect IP addresses, device details, cookies, and web beacons. Our website uses browser cookies that assign a unique identification to your computer. If you do not want us to collect this information, change the cookie settings in your web browser.

6. Who do we share your information with?

Chatterly takes your privacy seriously and strives to ensure that your personal information is treated with care and respect. We may share your information in the following circumstances:

1. User-Generated Content: Content you upload or share on Chatterly may be visible to other users as part of the platform’s functionality. Please use caution and ensure that anything you share complies with our Terms of Service.
2. Service Providers: We may engage third-party service providers to help provide and maintain the Chatterly platform. They may access personal information only as necessary to perform their services. We do not authorize them to use or disclose personal information for their own marketing or other purposes.
3. Legal Obligations: We may disclose information when required by law or in response to a legal request, such as a court order or government inquiry.
4. Safety and Security: We may share information with law enforcement or government authorities to safeguard users and protect against illegal activity, fraud, and threats to Chatterly.
5. Business Transfers: In a merger, acquisition, or sale of all or part of our assets, information may be transferred to the acquiring entity as part of the transaction.
6. Protection of Rights: We may share data to protect the rights, property, or safety of Chatterly, our users, or others, including to prevent fraud, security breaches, and policy violations.
7. Aggregated Data: We may share aggregated and anonymized data that cannot identify individuals for analytical and research purposes.
8. International Transfers: Your personal information may be stored or processed outside your country of residence. By using our services, you acknowledge that we may transfer and store information in countries with different data protection rules.

We use personal information only for relevant and compatible purposes. We will not use your personal data for materially different or unrelated purposes without informing you and obtaining consent. We take steps to ensure your information is handled with care and protection.

7. Storage and security of information

We use measures designed to protect your personal information and its storage, including:

1. Data Storage: Personal information is stored in databases hosted by reputable service providers, including AWS, Supabase, and Firebase. These providers adhere to industry standards for data security and encryption.
2. Access Control: Data access is restricted to authorized personnel who need it to perform their responsibilities. Individuals with access to user data are bound by confidentiality agreements.
3. Data Retention: We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. When information is no longer required, it is securely deleted or anonymized.
4. Security Measures: Our measures include firewalls, intrusion detection, continuous monitoring, and routine security assessments.
5. Password Protection: We encourage strong password practices, including password complexity and periodic updates.
6. Training and Awareness: Our team is educated on security best practices and data protection, and we update our procedures in response to evolving threats.

No method of internet transmission or electronic storage is completely secure. We continuously work to improve our security practices and remain dedicated to protecting your information.

8. Links to other sites

The website or App may contain links to third-party websites and online services that we do not own or control. We have no control over and assume no responsibility for those sites or services. When you leave our website or App, we suggest reading the terms and privacy policy of every third-party site or service you visit.

9. Children’s privacy

Our website, App, and services are not intended for children. No user under 18 years of age may use the website or App. We do not direct our services to or knowingly collect personal information from children. If you are not of the age of majority under the law that applies to you, you are not authorized to use the website or App. If we learn that a child has provided personally identifiable information, we will use reasonable efforts to remove it from our database.

10. How can I withdraw my consent? (Opt out)

You may withdraw your consent at any time by contacting support@usechatterly.com.

11. Governing law and dispute resolution

Unless otherwise provided by statutes, rules, or directives that apply in your jurisdiction, the governing law and dispute resolution mechanism provided in the Terms of Service apply to disputes, issues, claims, or controversies arising from or relating to your use of the website, App, or services.

12. Questions or concerns about this Privacy Policy

If you have a grievance regarding this Privacy Policy, Terms of Service, Community Guidelines, Chatterly content, or services, you may write from your registered email address to the Grievance Officer/Designated Representative at support@usechatterly.com.

13. Updates to this Policy

We may add to, change, or update this Privacy Policy at any time, at our discretion, with or without prior written notice. You are responsible for checking this Policy periodically. Your use of the website or App after an amendment constitutes your acceptance of that amendment.

14. Suggestions

We welcome your comments regarding this Privacy Policy. Please write to support@usechatterly.com.