Privacy Policy
Version
1.0
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Nov 28, 2023
This notice describes the privacy policy (“Privacy Policy” or “Policy”) of https://usechatterly.com and https://dashboard.usechatterly.com, and the related desktop application “Chatterly” (hereinafter referred to as the “website” or “app” or “platform”) which is operated by:
Company Name: DGN Product, LLC
Type: Limited Liability Company
Principal Office: 1606 Headway Cir #9059, Austin, TX 78754 (USA)
(hereinafter referred to the “Company” or “Chatterly” or “us” or “our” or “we”). In this Policy, you shall be referred to as “you” or “your” or “user(s)” or “member(s)”.
This Privacy Policy explains what information of yours will be collected by us when you access the website or our App or our services or make payments on the website/App, how the information will be used, and how you can control the collection, correction, and/or deletion of the information. We will not knowingly use or share your information with anyone, except as described in this Privacy Policy. The use of information collected through our website and App shall be limited to the purposes described under this Privacy Policy and our Terms of Service.
By using our website or App or availing our services or providing your personal information to us, you are accepting and consenting to the practices described in this policy. Please note that this includes consenting to the processing of any personal information that you provide, as described below.
IF YOU DO NOT AGREE WITH THESE PRACTICES, PLEASE DO NOT USE THE SERVICES OR THE WEBSITE OR APP OR PROVIDE US WITH ANY OF YOUR PERSONAL INFORMATION.
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1. What information about the users do we collect?
Chatterly is committed to protecting your privacy and ensuring the security of your personal information. To provide you with our services and enhance your experience on the Chatterly platform, we may collect the following types of information:
Account Information: When you create an account on Chatterly, we may collect your email, name, username, password, date of birth, and contact information, such as email address and/or telephone number.
Company Information: If you are using Chatterly on behalf of a company or organization, we may collect information related to that entity, such as the company name and associated details.
Account Details: To facilitate the sharing of Creator accounts within your company via Chatterly, we collect essential information related to your connected account(s). This includes basic account details, digital identifiers, account information, and statistics.
Browsing and Interaction Information: We collect information about your interactions with Chatterly, including the preferences you set, the content you view, and the videos you watch. Additionally, while using the app, we collect data on user interactions to enhance the functionality and personalization of our services. This includes information about your engagement and usage patterns. This data is crucial for providing personalized recommendations and improving your overall user experience.
Direct Messages: When you use direct messaging features on Chatterly, we collect necessary data to ensure a secure and effective communication experience. This includes pertinent information to manage and improve our services, ensure security, prevent misuse, and enhance user interactions within the app. Our use of this data is aimed at maintaining the integrity of the platform, safeguarding our users, and providing a tailored and insightful experience, including insights into user interactions and trends.
Purchase Information: If you make a purchase on the platform, we use the personal information collected to process your request, complete transactions, and, when applicable, deliver requested information.
Automatically Collected Information: Certain personal information is automatically collected when you use Chatterly, such as your IP address, internet domain, pages visited, browser software, operating system, and browser's country setting.
Customer Care: If you contact our customer support through Chatterly website/App, or via emails, in those cases, we collect all your interactions with our customer support.
2. What is the lawful basis for which we use your personal information?
Chatterly processes your personal information on the Chatterly platform based on the following lawful bases:
Consent: When you provide us with your personal information, such as when creating an account or communicating with us, you give your explicit consent for us to process this data for the purposes outlined in this Privacy Policy.
Performance of a contract: We process your personal information when it is necessary for the performance of a contract to which you are a party. This includes processing your account information and account details to provide you with the services and features of the Chatterly platform.
Legal obligations: In some cases, we may process personal information to comply with legal obligations, such as addressing legal requests, investigating violations of our Terms of Service, or fulfilling tax and financial reporting requirements.
Legitimate interests: We may process your personal information when it is necessary for our legitimate interests, provided these interests are not overridden by your data protection rights. This includes processing information to enhance your user experience, improve our services, and ensure the security and integrity of the platform.
Vital interests: In exceptional cases, we may process your personal information to protect vital interests, such as your health and safety or the safety of others, in certain emergency situations.
Public Tasks: In situations where we are required to perform a task in the public interest, we may process personal information to fulfill such tasks.
In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. Feel free to contact us for this purpose at Support@UseChatterly.com.
3. How do we use this information?
At Chatterly, we utilize the information we collect for various purposes aimed at enhancing your user experience and providing you with our services. The ways in which we use this information include:
Account Management: We use the information you provide during the account creation process to manage your Chatterly account. This includes account verification, recovery, and communication related to your account.
Service Provision: Your personal information is used to provide, maintain, and improve the Chatterly platform, including delivering the services, features, and functionalities available to users.
Personalization: We use the data collected to personalize your user experience on Chatterly. This includes providing content recommendations, customizing the platform to your preferences, and offering tailored user features.
Communication: We may use your contact information to communicate with you, including responding to your inquiries, providing important platform updates, and delivering transactional information.
User-Generated Content: Content you create and share on Chatterly, such as videos, photographs, and audio, may be processed to enable their storage, sharing, and interactions with other users.
Analytics and Improvements: We collect data about how you interact with the platform to perform analytics and gain insights into user behavior. This information is used to improve the performance and features of Chatterly.
Security and Safety: Your personal information may be processed to enhance the security and safety of the platform. This includes monitoring for fraudulent activity, spam, and abusive behaviors.
Legal Compliance: We may process personal information to comply with legal obligations, respond to legal requests, and address violations of our Terms of Service. This includes tax and financial reporting obligations.
Customer Support: When you seek assistance from our customer support team, we may process your information to provide support and address your inquiries and concerns.
Marketing and Promotions: With your consent, we may use your information for marketing and promotional purposes, such as sending promotional emails, newsletters, and updates about Chatterly.
4. How can you delete your information and account?
Your information, account, and the content that you share on our website/App is yours. You can at any time delete the same. However, you acknowledge that we may retain some of the information so deleted for a reasonable period in order to comply with legal requests. You can request us to delete your information by writing to us at Support@UseChatterly.com.
5. Cookies and Similar Technologies
Cookies are bits of electronic information that a website may transfer to a visitor’s computer to identify specific information about the visitor’s visits to other websites. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies, and web beacons. The website uses a browser feature known as a cookie, which assigns a unique identification to your computer. However, in case you do not wish for us to collect such information, simply change the cookie settings on your web browser.
6. Who do we share your information with?
Chatterly takes your privacy seriously and strives to ensure that your personal information is treated with care and respect. We may share your information in the following circumstances:
User-generated Content: Content you upload or share on Chatterly may be visible to other users, as this is a fundamental aspect of the platform's functionality. Please exercise caution and ensure that any content you share is in compliance with our Terms of Service.
Service Providers: We may engage third-party service providers to assist in providing and maintaining the Chatterly platform. These service providers may have access to your personal information, but only to the extent necessary to perform their services. We do not authorize them to use or disclose personal information for their own marketing or other purposes.
Legal Obligations: We may disclose your information if required by law or in response to a legal request, such as a court order or government inquiry.
Safety and Security: We may share your information with law enforcement or other governmental authorities to safeguard our users and protect against illegal activities, fraud, and threats to the security of Chatterly.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction.
Protection of Rights: We may share your data to protect the rights, property, or safety of Chatterly, our users, or others. This includes actions taken to prevent fraud, security breaches, and violations of our policies.
Aggregated Data: We may share aggregated and anonymized data that cannot be used to identify individuals. This information is used for analytical and research purposes.
International Transfers: Your personal information may be stored and/or processed outside of your country of residence. By using our services, you acknowledge that we may transfer your data to and store your personal information in countries which may have different data protection rules than in our country of residence.
We are committed to protecting your privacy and security. All personal information collected is used only for relevant and compatible purposes. We will not utilize your personal data for materially different or unrelated objectives without first informing you and obtaining your consent. We take all necessary steps to ensure your information is handled with the utmost care and protection.
7. Storage and Security of Information
At Chatterly, we prioritize the security and integrity of your personal information. We implement robust measures to protect your data and ensure its safe storage. Here's how we handle this crucial aspect.
Data Storage: Your personal information is stored in databases hosted by reputable service providers, including AWS, Supabase, and Firebase. These providers adhere to industry standards for data security and encryption.
Access Control: Access to your data is restricted to authorized personnel who require such access to fulfill their responsibilities. All individuals with access to user data are bound by strict confidentiality agreements.
Data Retention: We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. Once data is no longer required for these purposes, it is securely deleted or anonymized.
Security Measures: Our security measures include firewalls, intrusion detection, and continuous monitoring to identify and respond to potential threats. We employ routine security assessments to strengthen our defenses.
Password Protection: We encourage strong password practices, including password complexity and periodic password updates, to enhance the security of user accounts.
Training and Awareness: Our team is educated on security best practices and data protection. We continuously monitor and update our procedures to respond to evolving security threats.
While we implement stringent security measures, it's important to remember that no method of data transmission over the internet or electronic storage can be completely foolproof. We continuously work to improve our security practices and remain dedicated to protecting your information.
8. Links to other Sites
The website/App may contain links to third-party websites and online services that are not owned or controlled by us. We have no control over, and assume no responsibility for such websites and online services. Be aware when you leave the website/App; we suggest you read the terms and privacy policy of each third-party website, and online service that you visit.
9. Children Privacy
Protecting children's privacy is important to us, and therefore our website or App or our services are not intended for children at all. No user below 18 years of age can use this website/App. We do not direct the website/App or our services to, nor do we knowingly collect any personal information from, such children. If you are not of majority (or above) as per the law of jurisdiction that applies to you, you are not authorized to use the website/App. If we learn that a child has provided personally identifiable information to us, we will use reasonable efforts to remove such information from our database.
10. How can I withdraw my consent? (OPT-OUT)
If you change your mind, you may withdraw your consent at any time by contacting us at Support@UseChatterly.com.
11. Governing law and Dispute Resolution
Unless provided by the relevant statute, rules, or directives applicable to the jurisdiction in which you reside, in case of any disputes, issues, claims or controversies arising out of or in relation to your use of the website/App. or our services, the governing law and dispute resolution mechanism as provided in the Terms of Service shall apply to this Privacy Policy as well.
12. Do you have questions or concerns about this Privacy Policy?
In the event you have any grievance regarding anything related to this Privacy Policy, Terms of Service, Community Guidelines, or with any content or service of Chatterly, in that case you may freely write your concerns through your registered email to Grievance Officer/Designated Representative at support@UseChatterly.com.
13. Updates to this Policy
We may add to or change or update this Privacy Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of the website/App after any amendments to this Policy shall constitute your acceptance to such amendments.
14. Welcoming of Suggestions
We welcome your comments regarding this Privacy Policy. Please write to us at Support@UseChatterly.com.
Last updated on November 28, 2023
This notice describes the privacy policy (“Privacy Policy” or “Policy”) of https://usechatterly.com and https://dashboard.usechatterly.com, and the related desktop application “Chatterly” (hereinafter referred to as the “website” or “app” or “platform”) which is operated by:
Company Name: DGN Product, LLC
Type: Limited Liability Company
Principal Office: 1606 Headway Cir #9059, Austin, TX 78754 (USA)
(hereinafter referred to the “Company” or “Chatterly” or “us” or “our” or “we”). In this Policy, you shall be referred to as “you” or “your” or “user(s)” or “member(s)”.
This Privacy Policy explains what information of yours will be collected by us when you access the website or our App or our services or make payments on the website/App, how the information will be used, and how you can control the collection, correction, and/or deletion of the information. We will not knowingly use or share your information with anyone, except as described in this Privacy Policy. The use of information collected through our website and App shall be limited to the purposes described under this Privacy Policy and our Terms of Service.
By using our website or App or availing our services or providing your personal information to us, you are accepting and consenting to the practices described in this policy. Please note that this includes consenting to the processing of any personal information that you provide, as described below.
IF YOU DO NOT AGREE WITH THESE PRACTICES, PLEASE DO NOT USE THE SERVICES OR THE WEBSITE OR APP OR PROVIDE US WITH ANY OF YOUR PERSONAL INFORMATION.
—
1. What information about the users do we collect?
Chatterly is committed to protecting your privacy and ensuring the security of your personal information. To provide you with our services and enhance your experience on the Chatterly platform, we may collect the following types of information:
Account Information: When you create an account on Chatterly, we may collect your email, name, username, password, date of birth, and contact information, such as email address and/or telephone number.
Company Information: If you are using Chatterly on behalf of a company or organization, we may collect information related to that entity, such as the company name and associated details.
Account Details: To facilitate the sharing of Creator accounts within your company via Chatterly, we collect essential information related to your connected account(s). This includes basic account details, digital identifiers, account information, and statistics.
Browsing and Interaction Information: We collect information about your interactions with Chatterly, including the preferences you set, the content you view, and the videos you watch. Additionally, while using the app, we collect data on user interactions to enhance the functionality and personalization of our services. This includes information about your engagement and usage patterns. This data is crucial for providing personalized recommendations and improving your overall user experience.
Direct Messages: When you use direct messaging features on Chatterly, we collect necessary data to ensure a secure and effective communication experience. This includes pertinent information to manage and improve our services, ensure security, prevent misuse, and enhance user interactions within the app. Our use of this data is aimed at maintaining the integrity of the platform, safeguarding our users, and providing a tailored and insightful experience, including insights into user interactions and trends.
Purchase Information: If you make a purchase on the platform, we use the personal information collected to process your request, complete transactions, and, when applicable, deliver requested information.
Automatically Collected Information: Certain personal information is automatically collected when you use Chatterly, such as your IP address, internet domain, pages visited, browser software, operating system, and browser's country setting.
Customer Care: If you contact our customer support through Chatterly website/App, or via emails, in those cases, we collect all your interactions with our customer support.
2. What is the lawful basis for which we use your personal information?
Chatterly processes your personal information on the Chatterly platform based on the following lawful bases:
Consent: When you provide us with your personal information, such as when creating an account or communicating with us, you give your explicit consent for us to process this data for the purposes outlined in this Privacy Policy.
Performance of a contract: We process your personal information when it is necessary for the performance of a contract to which you are a party. This includes processing your account information and account details to provide you with the services and features of the Chatterly platform.
Legal obligations: In some cases, we may process personal information to comply with legal obligations, such as addressing legal requests, investigating violations of our Terms of Service, or fulfilling tax and financial reporting requirements.
Legitimate interests: We may process your personal information when it is necessary for our legitimate interests, provided these interests are not overridden by your data protection rights. This includes processing information to enhance your user experience, improve our services, and ensure the security and integrity of the platform.
Vital interests: In exceptional cases, we may process your personal information to protect vital interests, such as your health and safety or the safety of others, in certain emergency situations.
Public Tasks: In situations where we are required to perform a task in the public interest, we may process personal information to fulfill such tasks.
In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. Feel free to contact us for this purpose at Support@UseChatterly.com.
3. How do we use this information?
At Chatterly, we utilize the information we collect for various purposes aimed at enhancing your user experience and providing you with our services. The ways in which we use this information include:
Account Management: We use the information you provide during the account creation process to manage your Chatterly account. This includes account verification, recovery, and communication related to your account.
Service Provision: Your personal information is used to provide, maintain, and improve the Chatterly platform, including delivering the services, features, and functionalities available to users.
Personalization: We use the data collected to personalize your user experience on Chatterly. This includes providing content recommendations, customizing the platform to your preferences, and offering tailored user features.
Communication: We may use your contact information to communicate with you, including responding to your inquiries, providing important platform updates, and delivering transactional information.
User-Generated Content: Content you create and share on Chatterly, such as videos, photographs, and audio, may be processed to enable their storage, sharing, and interactions with other users.
Analytics and Improvements: We collect data about how you interact with the platform to perform analytics and gain insights into user behavior. This information is used to improve the performance and features of Chatterly.
Security and Safety: Your personal information may be processed to enhance the security and safety of the platform. This includes monitoring for fraudulent activity, spam, and abusive behaviors.
Legal Compliance: We may process personal information to comply with legal obligations, respond to legal requests, and address violations of our Terms of Service. This includes tax and financial reporting obligations.
Customer Support: When you seek assistance from our customer support team, we may process your information to provide support and address your inquiries and concerns.
Marketing and Promotions: With your consent, we may use your information for marketing and promotional purposes, such as sending promotional emails, newsletters, and updates about Chatterly.
4. How can you delete your information and account?
Your information, account, and the content that you share on our website/App is yours. You can at any time delete the same. However, you acknowledge that we may retain some of the information so deleted for a reasonable period in order to comply with legal requests. You can request us to delete your information by writing to us at Support@UseChatterly.com.
5. Cookies and Similar Technologies
Cookies are bits of electronic information that a website may transfer to a visitor’s computer to identify specific information about the visitor’s visits to other websites. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies, and web beacons. The website uses a browser feature known as a cookie, which assigns a unique identification to your computer. However, in case you do not wish for us to collect such information, simply change the cookie settings on your web browser.
6. Who do we share your information with?
Chatterly takes your privacy seriously and strives to ensure that your personal information is treated with care and respect. We may share your information in the following circumstances:
User-generated Content: Content you upload or share on Chatterly may be visible to other users, as this is a fundamental aspect of the platform's functionality. Please exercise caution and ensure that any content you share is in compliance with our Terms of Service.
Service Providers: We may engage third-party service providers to assist in providing and maintaining the Chatterly platform. These service providers may have access to your personal information, but only to the extent necessary to perform their services. We do not authorize them to use or disclose personal information for their own marketing or other purposes.
Legal Obligations: We may disclose your information if required by law or in response to a legal request, such as a court order or government inquiry.
Safety and Security: We may share your information with law enforcement or other governmental authorities to safeguard our users and protect against illegal activities, fraud, and threats to the security of Chatterly.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction.
Protection of Rights: We may share your data to protect the rights, property, or safety of Chatterly, our users, or others. This includes actions taken to prevent fraud, security breaches, and violations of our policies.
Aggregated Data: We may share aggregated and anonymized data that cannot be used to identify individuals. This information is used for analytical and research purposes.
International Transfers: Your personal information may be stored and/or processed outside of your country of residence. By using our services, you acknowledge that we may transfer your data to and store your personal information in countries which may have different data protection rules than in our country of residence.
We are committed to protecting your privacy and security. All personal information collected is used only for relevant and compatible purposes. We will not utilize your personal data for materially different or unrelated objectives without first informing you and obtaining your consent. We take all necessary steps to ensure your information is handled with the utmost care and protection.
7. Storage and Security of Information
At Chatterly, we prioritize the security and integrity of your personal information. We implement robust measures to protect your data and ensure its safe storage. Here's how we handle this crucial aspect.
Data Storage: Your personal information is stored in databases hosted by reputable service providers, including AWS, Supabase, and Firebase. These providers adhere to industry standards for data security and encryption.
Access Control: Access to your data is restricted to authorized personnel who require such access to fulfill their responsibilities. All individuals with access to user data are bound by strict confidentiality agreements.
Data Retention: We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. Once data is no longer required for these purposes, it is securely deleted or anonymized.
Security Measures: Our security measures include firewalls, intrusion detection, and continuous monitoring to identify and respond to potential threats. We employ routine security assessments to strengthen our defenses.
Password Protection: We encourage strong password practices, including password complexity and periodic password updates, to enhance the security of user accounts.
Training and Awareness: Our team is educated on security best practices and data protection. We continuously monitor and update our procedures to respond to evolving security threats.
While we implement stringent security measures, it's important to remember that no method of data transmission over the internet or electronic storage can be completely foolproof. We continuously work to improve our security practices and remain dedicated to protecting your information.
8. Links to other Sites
The website/App may contain links to third-party websites and online services that are not owned or controlled by us. We have no control over, and assume no responsibility for such websites and online services. Be aware when you leave the website/App; we suggest you read the terms and privacy policy of each third-party website, and online service that you visit.
9. Children Privacy
Protecting children's privacy is important to us, and therefore our website or App or our services are not intended for children at all. No user below 18 years of age can use this website/App. We do not direct the website/App or our services to, nor do we knowingly collect any personal information from, such children. If you are not of majority (or above) as per the law of jurisdiction that applies to you, you are not authorized to use the website/App. If we learn that a child has provided personally identifiable information to us, we will use reasonable efforts to remove such information from our database.
10. How can I withdraw my consent? (OPT-OUT)
If you change your mind, you may withdraw your consent at any time by contacting us at Support@UseChatterly.com.
11. Governing law and Dispute Resolution
Unless provided by the relevant statute, rules, or directives applicable to the jurisdiction in which you reside, in case of any disputes, issues, claims or controversies arising out of or in relation to your use of the website/App. or our services, the governing law and dispute resolution mechanism as provided in the Terms of Service shall apply to this Privacy Policy as well.
12. Do you have questions or concerns about this Privacy Policy?
In the event you have any grievance regarding anything related to this Privacy Policy, Terms of Service, Community Guidelines, or with any content or service of Chatterly, in that case you may freely write your concerns through your registered email to Grievance Officer/Designated Representative at support@UseChatterly.com.
13. Updates to this Policy
We may add to or change or update this Privacy Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of the website/App after any amendments to this Policy shall constitute your acceptance to such amendments.
14. Welcoming of Suggestions
We welcome your comments regarding this Privacy Policy. Please write to us at Support@UseChatterly.com.
Last updated on November 28, 2023